Refund policy

Sometimes, things don’t go exactly to plan…
Sending any goods back to us: If any item needs to be returned, then it is ESSENTIAL that you contact us in advance for a Returns Authorisation Number (RAN). This Returns Authorisation will advise the correct return address, and the RANumber should be clearly shown on all parcels...
Refunds: Will be made in the same way that your original payment was made. Usually Stripe is our Payments service provider, so it may take a few days for the refund to appear on your Bank or Credit Card account.
Contacting us: If you have any queries regarding these matters, an order, or a delivery, please send e-mail to contact@altgrain.co.uk If you phone the store we may not have access to the records to be able to assist you....
Returns address: Please do not return any goods to us without an RAN advice as shown above..…

In the case of any misunderstanding or disagreement, please refer to our long-form Terms and Conditions of Sale. (aka Terms of Service)